adobe dc opens then closes for some users on rdp server

Question

After Installing Acrobat DC on an RDP server (2012R2) , unless you open using 'run as administrator' or are the actual administrator, the program opens for about 30 seconds and then closes. I found many users online with similar issues where they manually find and click on the EULA using the EULA.exe program, but I am unable to find that on the server at all. I have also tried manually entering the reg key 'EULA' with a value of 1 and that has not resolved.

AadeshSingh · Accepted Answer

Hi dlanors1​,Could you please let us know Acrobat DC is an individual subscription or it's part of Creative Cloud? 1) If it's an Individual subscription try to launch Acrobat Distiller first, this might fix the issue. 2) Else if Acrobat DC is part of Creative Cloud, then launch any other Acrobat application like Adobe Photoshop, navigate to Help menu -> Sign out and then Sign in again using the Adobe ID. Now launch Acrobat DC, you should be prompted to access EULA. Please let us know how it goes.Regards,Aadesh

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