Ho visitato il piano dei prodotti e non risulta nessun prodotto a mio nome, quindi non so cosa devo fare.

Sorry, I don't speak Italian, but you should be able to translate this message using the "Translate" feature right below this reply.

As was already mentioned, try to use the web interface to convert your documents. You can check if the ExportPDF feature is actually associated with your account by going to the "Plans & Products" section on your Adobe ID page: Adobe ID - Plans and Products

If it's not listed, then you may have logged in with the wrong Adobe ID account, or something went wrong on  Adobe's end, and you want to talk to (or chat with) Adobe's customer support.

There are two ways to use the ExportPDF functionality: Via the web interface, and by using the interface built into the free Adobe Reader. Based on my experience, the web interface is much more reliable, and if you are running into problems with Adobe Reader, just use the web interface as already suggested.

Hi ,

You can try to convert files online here: https://cloud.acrobat.com/exportpdf

Sign in with your Adobe ID and convert PDF and check if it works.

Please also share the dot version of Adobe application and OS you are using along with the workflow you do to convert files.

Also make sure that you are Sign In with your Adobe ID in application before trying to convert PDF to other format.

Export PDF helps you to convert PDF to Word, Excel and Rich text format only.

Regards,

Meenakshi