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Participant
Aug 13, 2023 8:10 PM UTC
Answered

Adobe Sign form limitations with new tools

Hi, I wasn't able to find recent details on this issue, so apologies if this is asked elsewhere already. 
I have been using Adobe sign to send various documents for e-signatures for a while, but now when i try to send these same documents, the form data is all deleted and converted to empty text fields with the error: "unsupported fields have been removed from this document"
these unsupported fields include: Text fields, a dropdown, and signature blocks.

The amount of time spent making/remaking and reformatting these forms is frustrating, but also doesn't actually allow me to have the simple functionality that I was hoping to have/retain. The functionality I'm seeking includes:

  • default values for fields
  • multi-line support
  • number formatting that exists within both adobe sign and acrobat (currency randomly does/doesn't work)
  • entering a value for it to show up in multiple places within the document (effective date, etc)
  • sizing of text to be readable by the recipient rather than random sizing and usually spilling off the page/form and breaking formatting

 

I'd appreciate any help in how to improve the usability of the new toolset.  I haven't yet rolled back to previous versions of Acrobat, but will be trying that as my first attempt at finding a way to use my PDF documents.  Thanks for any help!

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Chris22551342wtsxCorrect answer
Participant
Aug 13, 2023 9:36 PM UTC

Hi all, just following up

I realized I was able to disable the new acrobat experience to retain my pdf forms. 
Hopefully this is helpful to anyone else experiencing loss of functionality, but it can be disabled in File->Disable New Acrobat
https://helpx.adobe.com/acrobat/using/new-acrobat-experience.html 

7 replies

Participant
Feb 1, 2024 9:37 PM UTC

Thank you so much!!!  I hated the new acrobat, half my information would disappear and attachments didn't show up as part of document etc!!!

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Participant
Feb 1, 2024 10:51 PM UTC

This needs to be fixed...or I need to figure out how to rebuild my e-sign pdfs in the new version?

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Participant
Apr 1, 2024 5:16 PM UTC

Same! And when I contacted Adobe support they simply said that they no longer support the calculated fields I use in my form. Horrible customer service. 

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Participant
Jan 11, 2024 7:14 PM UTC

You're going backwards, Adobe. Please fix this.

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Participant
Dec 18, 2023 12:58 AM UTC

Thank you so much, this worked.

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Chris22551342wtsxAuthorCorrect answer
Participant
Aug 13, 2023 9:36 PM UTC

Hi all, just following up

I realized I was able to disable the new acrobat experience to retain my pdf forms. 
Hopefully this is helpful to anyone else experiencing loss of functionality, but it can be disabled in File->Disable New Acrobat
https://helpx.adobe.com/acrobat/using/new-acrobat-experience.html 

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Participant
Sep 8, 2023 12:41 PM UTC

Thank you sir, your post saved me so much time today.

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