Adobe X Standard Crashes Randomly while Scanning
Adobe X Standard Crashes Randomly while Scanning
Typically happens with larger documents of 300+ pages. User is on a Windows 7 Enterprise 64-bit OS. No local rights for user at issue.
The user gets a message that Adobe has stopped working and needs to close, Windows 7 proceeds to check for a solution but does not find one and if we re-launch adobe and try to scan again it will continue to crash until we reboot the machine and then it will continue to scan again until the program crashes again.
Here is what I am getting from the event viewer in Windows.
Faulting application name: Acrobat.exe, version: 11.0.17.9, time stamp: 0x576c0567
Faulting module name: Axbar32n.dll, version: 15.22.10.10, time stamp: 0x3e31c65d
Exception code: 0xc0000005
Fault offset: 0x00009ab6
Faulting process id: 0x8c28
Faulting application start time: 0x01d20aa0771884a0
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe
Faulting module path: C:\WINDOWS\system32\Axbar32n.dll
Report Id: 6c0692ad-76a2-11e6-b255-002324656d99
Tried
1) HELP > Repair Acrobat Installation
2) Uninstall > Reboot > Install
Have not yet tried
1) Downgrade to prior version
Thoughts or suggestions?
