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MsLindaCarter
Participant
April 21, 2016
Question

Adobe XI not working with upgrade to win 10 and quits working with chrome and now requires admin access to open everytime

  • April 21, 2016
  • 2 replies
  • 827 views

just recently upgraded to win 10

was using 8.1 with adobe XI and everything worked great.  even worked with chrome with all the options when i convert from web to pdf.

now chrome wont let me convert to PDF

win 10 requires that i open as an admin even though my logon is an admin or i will get and error code of    16

i have uninstalled. reinstalled 2 times and still cant find out what is going on.   i use this daily in my like of work.

also i i lost the adobe pdf option in my outlook so i can not save certain emails in pdf for ref. 

what do i need to do to make this work the way it is suppose to?

please help    desperate.

mslinda

This topic has been closed for replies.

2 replies

Sarojini_Nagar
Participating Frequently
April 21, 2016

Hi Linda Carter,

Please try referring to this link : Configuration error in Adobe Creative Cloud or Adobe Creative Suite

Also for your other query please refer this link to enable the Adobe PDF add in outlook : Create PDFs with PDFMaker in Adobe Acrobat (Windows)

Let us know if this helps.

Regards

Sarojini

try67
Community Expert
Community Expert
April 21, 2016

Uninstall Acrobat and then run this tool: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Then re-install it and try again.

MsLindaCarter
Participant
April 21, 2016

removed and started the clean.  been running over 10 minutes .... how long does this normally run? as this is my laptop workstation?

MsLindaCarter
Participant
April 21, 2016

followed instructions got this in chrome  even deleted and reinstalled chrome ext.

Conversion Failure

A supported version of Acrobat could not be found. Install a free 30-day trial.

acrobat sill makes me

makes me use admin user control and ask do you still want this program to make changes to this PC