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Participant
May 10, 2016
Question

After working fine from day one, my Adobe XI is not reading my scanner. My scanner will scan as a .PDF though

  • May 10, 2016
  • 1 reply
  • 286 views

When I came in this morning to work, my Adobe XI would not read my scanner. I tried scanning from the printer itself to a PDF and that worked. It will also pull up documents and print them.

I updated adobe to its newest version and tried again.

I updated my epson WF-3620 to the newest version and tried again.

Please help

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1 reply

Meenakshi_Negi
Legend
May 31, 2016

Hi suthern_gntlman

Please refer this KB doc for : Troubleshoot PDF printing in Adobe Acrobat and Reader

Make sure you are using the latest driver for the device.

Check if this can help resolves the issue.

Regards,

Meenakshi