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Participant
November 18, 2019
Answered

An error occurred during the submit process. Cannot process content type text/html; charset=utf-8

  • November 18, 2019
  • 2 replies
  • 8338 views

Hi all,

 

I am seeing the following error when submitting a pdf:

"An error occurred during the submit process. Cannot process content type text/html; charset=utf-8"

 

The error is only occuring on a couple of client machines and most machines are successfully displaying an html page on submission.

 

I am using the lastest version of adobe reader when trying to submit. 

 

When using fiddler everything seems fine with the submission and response.

 

I think Adobe Reader is recieving the html response correctly, but doesn't know how to handle it and I am not sure why.

 

I suspected the issue may be a permissions issue. I've tried adjusting every setting I could find in the secruity (enhanced) settings, but nothing has worked. I've attached an image of the current security (enhanced) settings.

 

Does anyone know what may be causing this issue or have any suggestions on what I could try next?

 

Thanks,

mklingberg1

This topic has been closed for replies.
Correct answer Test Screen Name

Acrobat Reader, stand-alone outsiders broswer, contains no HTML engine and cannot show an HTML response. 

2 replies

Thom Parker
Community Expert
Community Expert
November 19, 2019

Can you post a screen shot of the error message?

Thom Parker - Software Developer at PDFScriptingUse the Acrobat JavaScript Reference early and often
Participant
November 21, 2019

Test Screen NameCorrect answer
Legend
November 19, 2019

Acrobat Reader, stand-alone outsiders broswer, contains no HTML engine and cannot show an HTML response. 

Participant
December 5, 2020

What should the response be then ?

Legend
December 5, 2020

FDF is the correct response format. Your JavaScript can process it and set fields if required.