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Participant
Nov 18, 2019 11:16 PM UTC
Answered

An error occurred during the submit process. Cannot process content type text/html; charset=utf-8

Hi all,

 

I am seeing the following error when submitting a pdf:

"An error occurred during the submit process. Cannot process content type text/html; charset=utf-8"

 

The error is only occuring on a couple of client machines and most machines are successfully displaying an html page on submission.

 

I am using the lastest version of adobe reader when trying to submit. 

 

When using fiddler everything seems fine with the submission and response.

 

I think Adobe Reader is recieving the html response correctly, but doesn't know how to handle it and I am not sure why.

 

I suspected the issue may be a permissions issue. I've tried adjusting every setting I could find in the secruity (enhanced) settings, but nothing has worked. I've attached an image of the current security (enhanced) settings.

 

Does anyone know what may be causing this issue or have any suggestions on what I could try next?

 

Thanks,

mklingberg1

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Test Screen NameCorrect answer
Legend
Nov 19, 2019 4:59 AM UTC

Acrobat Reader, stand-alone outsiders broswer, contains no HTML engine and cannot show an HTML response. 

6 replies

Thom Parker
Community Expert
Community Expert
Nov 19, 2019 7:56 AM UTC

Can you post a screen shot of the error message?

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Thom Parker - Software Developer at PDFScriptingUse the Acrobat JavaScript Reference early and often
Participant
Nov 21, 2019 3:17 PM UTC

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Test Screen NameCorrect answer
Legend
Nov 19, 2019 4:59 AM UTC

Acrobat Reader, stand-alone outsiders broswer, contains no HTML engine and cannot show an HTML response. 

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Participant
Dec 5, 2020 2:58 AM UTC

What should the response be then ?

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Legend
Dec 5, 2020 7:42 AM UTC

FDF is the correct response format. Your JavaScript can process it and set fields if required.

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