autoplaying video in interactive pdf

I have an interactive pdf with embedded video. PDF is made by InDesign and has the mark "Play on Page Load". It works normally on different Windows computers in Acrobat Reader DC and Acrobat Reader 11: video starts automatically after page loading. But on some other Windows computers with Acrobat Reader 11this function does not work, and the user has to push Play button to start the video.

The file is not protected.

What might be a reason for such strange situation? What can we do?