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Participant
March 7, 2016
Question

Bought an Acrobat Pro DC Subscription but still cannot Prepare Form, Redact

  • March 7, 2016
  • 1 reply
  • 368 views

Hi Adobe and Forum folks,

I have to admit, I am a bit frustrated. I purchased an Acrobat Pro DC Subscription with the express intention of creating fillable forms.  Since purchasing/subscribing many tools have opened up for use (including Combine Files, Fill & Sign, Send & Track, etc.), but other tools when clicked kick me to the webpage to buy a subscription...which I already have. These include: Prepare Form, Redact, etc.  These should all be included in my Pro DC Subscription, so why am I being ask to pay?  How can I 'add' them to my account?

Please tell me what I need to do so my program recognizes me as a subscriber so I can access all the functionality promised. I am logged into my Adobe account.

Thanks.

Myke

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1 reply

try67
Community Expert
Community Expert
March 7, 2016

Make sure you're actually opening the files in Acrobat and not in (Acrobat) Reader.