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Participant
March 22, 2016
Question

Can no longer combine files in Acrobat X with Windows 7, office 2013

  • March 22, 2016
  • 1 reply
  • 1190 views

Hi, I can no longer use the combine files into PDF to combine excel files with specific worksheets.

When I add files and select Choose sheets, I receive a runtime error

This application has requested the Runtime to terminate  it in an unusual way.

Please contact the application's support team for more information.

Adobe and windows have both the latest updates and I have tried installing this on different computers, all with Office 2013 to have the same behaviour.

Error log:

Faulting application name: Acrobat Elements.exe, version: 10.1.16.13, time stamp: 0x5603fe4b

Faulting module name: MSVCR90.dll, version: 9.0.30729.9158, time stamp: 0x554b0726

Exception code: 0x40000015

Fault offset: 0x0005beae

Faulting process id: 0x1484

Faulting application start time: 0x01d183f551d97c28

Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\..\Acrobat Elements\Acrobat Elements.exe

Faulting module path: C:\WINDOWS\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.9158_none_5091b51ebcb97cdc\MSVCR90.dll

Report Id: 0bf97c52-bef2-4c0e-8a2a-c8858ce03ac9

Faulting package full name:

Faulting package-relative application ID:

Was wondering if anyone has any ideas on how to get this fixed. It only occurs with choosing sheets in excel.

This topic has been closed for replies.

1 reply

Participating Frequently
March 22, 2016

Hi etnie007 ,

Would like to inform you that this could be due to the reason that Acrobat X pro is no longer compatible with Office 2013.

Please refer to this Article :- Compatible web browsers and PDFMaker applications

Meanwhile try to Follow this thread to reset the preferences for the Acrobat software - How to reset Preference settings in Acrobat.

Also open Acrobat, navigate to Help menu & repair the installation.

Regards,

Yatharth

etnie007Author
Participant
March 22, 2016

Hi,

Thanks for this. I also have version XI to test with. I see this is no

longer an option to choose pages/sheets to combine excel worksheets into

one file. Am I correct?

Annette