can not find scanner

can no longer find scanner after upgrade to Mac OS Sierra

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Adobe Employee

It might be driver's issue as drivers are not yet released or upgraded by mutiple scanner providers.

I hope it will resolve your issue.

Thanks.

Participant

All the help in Adobe wants me to upgrade to DC and I am using XI.

Since I have a Mac, Acrobat is a 2nd thought software, since I can manually scan from printer to computer.

Adobe Employee

Scanner should work for Acrobat XI as well. Can you please share the scanner name.

Most of the scanner providers didn't released their updated version of drivers for Mac Sierra yet.

Please verify your scanner's site once to make sure they start supporting Mac Sierra and latest driver is available.

Thanks.

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