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wwm15146
Participant
February 25, 2016
Question

Can't activate serial number - Acrobat XI Pro

  • February 25, 2016
  • 1 reply
  • 832 views

When trying to activate, error message 'your computer seems to be offline' is received even though an active connection is in place. There are only a few days until the software deactivates...please help. Thank you

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1 reply

Meenakshi_Negi
Meenakshi_Negi
Legend
February 26, 2016

Hi wwm15146,

Please try offline activation. Refer this KB doc for same: https://helpx.adobe.com/acrobat/kb/acrobat-offline-activation.html

Also refer this KB doc for further help: Solutions to sign-in, activation, and connection errors with Creative Cloud and Creative Suite applications

Let me know if this resolves your issue.

Regards,

Meenakshi

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