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kristig176
Participant
August 8, 2016
Question

can't open PDFs

  • August 8, 2016
  • 1 reply
  • 245 views

I can't open any PDFs that i receive in an email. It says, There was an error opening this document. The file is damaged and could not be repaired."

I don't believe they are damaged bc it happens to all of them. I am on a Mac running OS X El Capitan with newly installed Adobe Acrobat Reader DC. What am i doing wrong?

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1 reply

try67
Community Expert
try67Community Expert
Community Expert
August 8, 2016

Actually, the fact that it happens to all files you receive by email does support the theory that they are all indeed damaged.

Some email servers don't encode PDF files correctly, which will cause them to corrupt when sent. I suspect this is what happens to you.

Contact the people in charge of your email address and report the issue to them.

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