Can't send for shared commenting

I'm using Acrobat Standard DC... when i try to use the "send for shared commenting" tool i get an error... "64BitMAPIBroker.exe has stopped working"

and on other user NO error...but the email does NOT go out

thoughts, ideas????

thank you

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Participating Frequently

I am sorry for the delay in response.

Try restarting the computer>launch Acrobat>then send the pdf for shared commenting and see if that works.

Could you please let me know the version of Acrobat DC installed on the machine?

To check the version of Acrobat, launch Acrobat>navigate to Help menu>select About Adobe Acrobat

Thank You,

Shivam

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