Can't upgrade from Standard DC 12 -> Pro DC 12

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Hi.

I have 4 users, which all got Adobe Standard DC 12 installed.

But now they need Adobe Pro DC 12, and it's not possible to upgrade them.

I tried to uninstall Standard DC 12 completely, and install again with Classic installer - when they open DC and login, it's still the Standard version...

I also tried to run the Cleaner tool - same issue.

Do I need to manually change the license key on the computer - and how?

Or is it user-related, so that the users will need to get the license changed at their profile?

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T

Test Screen Name

Legend

There is only one installer for both Standard and Pro. So you have to manage the license.

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Pawelesl

Participant

I have standard and 7 days trail of pro but ican launch only standard

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T

Test Screen Name

Legend

You can't have both Pro and Standard. It's impossible because it is only one app. One license must win. In your case the perpetual Standard license is beating the Pro trial. Unfortunately, you only get one shot at a trial.

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P

Pawelesl

Participant

same problem here. what a waste of time

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