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nikis17977587
Participant
April 8, 2016
Question

Can't upgrade from Standard DC 12 -> Pro DC 12

  • April 8, 2016
  • 2 replies
  • 420 views

Hi.

I have 4 users, which all got Adobe Standard DC 12 installed.

But now they need Adobe Pro DC 12, and it's not possible to upgrade them.

I tried to uninstall Standard DC 12 completely, and install again with Classic installer - when they open DC and login, it's still the Standard version...

I also tried to run the Cleaner tool - same issue.

Do I need to manually change the license key on the computer - and how?

Or is it user-related, so that the users will need to get the license changed at their profile?

This topic has been closed for replies.

2 replies

T
Test Screen Name
Legend
February 7, 2021

There is only one installer for both Standard and Pro. So you have to manage the license.

P
Pawelesl
Participant
February 7, 2021

I have standard and 7 days trail of pro but ican launch only standard

T
Test Screen Name
Legend
February 7, 2021

You can't have both Pro and Standard. It's impossible because it is only one app. One license must win. In your case the perpetual Standard license is beating the Pro trial. Unfortunately, you only get one shot at a trial.

P
Pawelesl
Participant
February 7, 2021

same problem here. what a waste of time

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