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A
annel678
Participant
May 31, 2016
Answered

Can't use trial (may be due to a previous trial?)

  • May 31, 2016
  • 2 replies
  • 3240 views

Hi I just signed up for the free Acrobat DC trial and downloaded the desktop version but when I tried to use it I got a message that my trial had expired. It looks like someone else previously had a trial version on the same PC. Could that be why it thought my trial had expired? How to get it to work for my trial period?

This topic has been closed for replies.
Correct answer try67

OK I found another computer I can use. How do I download the Acrobat DC desktop version?


Start here: Download Adobe Acrobat free trial | Acrobat Pro DC

2 replies

P
patrickj61041069
Participant
April 22, 2017

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
May 31, 2016

Who is the "someone else" who used that computer?

Is that YOUR computer, or a work computer or a used computer you bought?

Anyway, only one trial of a program is allowed per computer

A
annel678Author
Participant
May 31, 2016

No its not my computer I dont know exactly whose it is and I dont know who previously used the trial. Is there a way to erase the record of the trial so I can start my trial? I need acrobat for school and I dont have access a different computer. If I can figure out how to use it I'll probably buy the program since I think I will need it a lot.

try67
Community Expert
try67Community Expert
Community Expert
May 31, 2016

Only by completely erasing the entire contents of the computer, including the MBR.

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