Cancel pdf pack please

I still have a query on the second package which should also have been cancelled. The customer carer attendant said it wasnt recorded and therefore wasn't charged at that time, I still need it to be credited ie

28-Feb-2016 2602 AUD000000008999;

RETAIL PURCHASE-INTERNATIONAL;

ADOBE PDF PACK S1,800-833-6687 $89.99 $814.22

Kind regards

Judy

https://www.facebook.com/onceandagain.bookcafe