Cannot Activate Adobe Pro XI After Hard Drive Fail

Question

I had a HDD fail and had to install a new hard drive and reload all my programs as Windows 10 backup did not restore correctly.

I re-installed Acrobat Pro XI from an downloaded .exe file about a month ago.

When I opened Adobe in the last month all I got was a dialog box in "Greek" with what I presume was a 30 days countdown. I presume this as the text in it looks like Greek text.

Now all I get is a dialog box with "00" in it with "greek" text.

I have clocked on the highlighted entry and it presents me with what appears to be a form to enter my Serial Number.

I enter my latest serial number (I have upgraded Acrobat several times). This results in a yellow box with "greek" text with the serial number I entered. Entering the same number just results in the same dialog box reappearing.

I have tried previous serial numbers with no positive result.

Any ideas?

Hartleyts18 · Accepted Answer

I have solved the problem.Apparently my Serial Number is for Adobe Acrobat Pro X.All OK

Sarojini_Nagar · Answer

Hi Hartleyts18Please run this cleaner tool : Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs Restart your system and install Acrobat XI pro from this link : Download Pro or Standard versions of Acrobat DC, XI, or X Let us know if this helps. RegardsSarojini

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