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February 18, 2016
Question

Cannot combine excel files into a PDF

  • February 18, 2016
  • 1 reply
  • 1813 views

When using File >> Create >> Combine Files Into PDF, I get "Your file could not be printed due to an error on Adobe PDF on e03:." and Acrobat freezes.

File >> Create >> PDF From File and selecting an Excel file also causes a hang.

Windows 7 x64, Office 2016, Acrobat XI.

I have tried repairing and reinstalling both Acrobat and Office. This error occurs with all Excel files from all sources.

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1 reply

try67
Community Expert
Community Expert
February 18, 2016

Acrobat XI is not compatible with Office 2016.

February 19, 2016

Not that I don't believe you, but is this documented anywhere? This exact same setup is working just fine on 30+ other computers, it seems strange that it would suddenly break on just one.

try67
Community Expert
Community Expert
February 19, 2016

Yes, it's documented here: Compatible web browsers and PDFMaker applications, Adobe Acrobat

Not compatible doesn't mean it won't work. It means it hasn't been officially tested and approved, and therefore all kinds of strange problems can happen, like the one you're describing.