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Anonymous
January 13, 2016
Answered

cannot get serial number validated

  • January 13, 2016
  • 1 reply
  • 516 views

Hello,

My co-worker purchased a copy of Adobe Acrobat XI Pro for me to use on a project I'm working on.  However, upon installing it, I am not able to validate the serial number. First of all it claims that my computer is offline (which it is not).  Then when I try doing a manual installation with the response code and everything, I get an error message that the serial number entered is not valid and that I should re-install the product and generate a new Request Code using a valid Serial Number.  I have tried this once but it does not fix the problem.  Please advise as to what I need to do to get this license working.

Thanks!

This topic has been closed for replies.
Correct answer Meenakshi_Negi

Hi timothyq70348785,

Let me know the exact error message you get when you try to install the application.

Please validate your serial number using this link : Find your Adobe product serial number quickly

Let me know if this works for you.

Regards,

Meenakshi

1 reply

Meenakshi_Negi
Meenakshi_NegiCorrect answer
Legend
January 14, 2016

Hi timothyq70348785,

Let me know the exact error message you get when you try to install the application.

Please validate your serial number using this link : Find your Adobe product serial number quickly

Let me know if this works for you.

Regards,

Meenakshi

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