kian_mengl71649623

Participant

Answered

Cannot install - CD spoiled

Forum|Forum|10 years ago
June 15, 2016
1 reply
501 views

Dear Support,

It is really painful to get a simple CD rom to be exchange.

I have a faulty Adobe Acrobat XI Pro.

I got it from MINE.com.sg

They refuse to change it. Please kindly advice me how to get it installed.

I will prefer to be able to download online.

The copy I bought comes with this install key: 1118-

Due to this is a forum, kindly contact me by mobile or email is fine.

Mobile +65 96888256

Email: hardknoxlee@gmail.com

This topic has been closed for replies.

Correct answer Test Screen Name

If this is a new purchase, be very suspicious. Acrobat XI has not been sold by Adobe for nearly a year, older versions on sale are often counterfeit. Adobe will also not have stock of old disks.

Test Screen NameCorrect answer

Legend

If this is a new purchase, be very suspicious. Acrobat XI has not been sold by Adobe for nearly a year, older versions on sale are often counterfeit. Adobe will also not have stock of old disks.

kian_mengl71649623Author

Participant

Hi,

I have bought from MINE.com.sg

their are selling the product at this link:

[link removed mod]

And please confirm it as I am purchasing for my daughter using her student

pass.

I need to better solution, then stating this is highly suspicious is not

helpful.

Adobe is suppose to check who are their re-seller.

Thank you.

[Moved from FREE Reader forum to Acrobat forum... Mod]

On Wed, Jun 15, 2016 at 11:19 PM, Tariq Dar <forums_noreply@adobe.com>

Community Expert

Community Expert

>Adobe is suppose to check who are their re-seller.

First, Adobe has agreements with VALID vendors... if that is not a valid vendor, Adobe will not know until someone reports

-Fraud or Piracy https://adobe-3563.quickbase.com/db/bjwuazkwv?a=nwr&ifv=0.html

Second, if the serial number you were given is not fake, you may download and install

Download & Install instructions https://forums.adobe.com/thread/2003339 may help

-includes a way to go to a page to download Adobe programs if you don't have a disc or drive

-you will need to enter your original serial number during install for non-Cloud programs

-Cloud desktop http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html

-Cloud Getting Started https://helpx.adobe.com/creative-cloud.html

-Membership questions and problems https://forums.adobe.com/thread/1146459

-or kglad links in reply #1 here https://forums.adobe.com/thread/2081216 may help

Also go to https://forums.adobe.com/community/creative_cloud/creative_cloud_faq