Skip to main content
A
allens32501335
Participant
October 11, 2016
Question

Cannot print to HP Color m477fdw printer

  • October 11, 2016
  • 1 reply
  • 527 views

I cannot print to my HP color printer using Adobe Reader. I'm using an iMac with 24 GB. The OS is macOS Sierra. I've tried printing both in color and black and white. I've checked for updates for the printer and Reader and I have the latest version. I also deleted the printer and reinstalled it. I'm able to print with all of my other software. When I look at the print queue it says I'm connect and printing but nothing actually prints.

This topic has been closed for replies.

1 reply

Meenakshi_Negi
Meenakshi_Negi
Legend
October 11, 2016

Hi allens32501335

Please try the troubleshooting steps provided in this KB doc : Troubleshoot PDF printing in Acrobat and Reader

Could you please confirm the dot version of Adobe Reader DC you are using.

Regards,

Meenakshi

A
allens32501335Author
Participant
October 12, 2016

Thanks for the reply. My version of Adobe Reader DC is 2015.017.20053. I did go through the troubleshooting. I finally just left it alone and the document printed about a half hour later. Very strange. Something is holding up the print, but only with Adobe Reader. I did a shutdown and restarted the computr with the same result. I should have mentioned that I'm printing over WiFi.

Firefly Community Gallery
Adobe Firefly

Remix with Firefly Community Gallery

Thousands of free creations to fall in love with and remix in Firefly.

Explore now
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices