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thelostcup
Participant
September 10, 2016
Answered

Cannot replace Acrobat Pro DC trial version by Acrobat Standard DC

  • September 10, 2016
  • 1 reply
  • 2927 views

I have already bought the Adobe Acrobat Standard DC, but as I had downloaded the Adobe Acrobat Pro DC before, even if I had already deleted it, every time after I completed the install progess for Acrobat Standard, I got a Acrobat Pro and it was still a trial version.

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Correct answer kglad

properly uninstall (don't delete) everything cc including the cc desktop app, Uninstall the Adobe Creative Cloud desktop application

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud after siging-in with your subscription adobe id.

use the desktop app to install your cc programs/trials

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
September 10, 2016

properly uninstall (don't delete) everything cc including the cc desktop app, Uninstall the Adobe Creative Cloud desktop application

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud after siging-in with your subscription adobe id.

use the desktop app to install your cc programs/trials