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brinas57749219
Participant
October 11, 2016
Question

Cannot use comment features on multiple PDF's

  • October 11, 2016
  • 7 replies
  • 1085 views

We have been using Adobe DC now since it first came out without issue. All of a sudden we are unable to use the draw, comment, call out etc in multiple PDFs at one time. This is something we REALLY need to be able to do. We are also unable to move pages around in the document or between documents anymore. I don't get why this was not a problem until two weeks ago. I know that you are able to use these features in whatever the last document is that you open, but that is extremely inconvenient and I find myself having to open and close documents over and over to create my finished product. If anyone knows of a solution to this issue so we can go back to how it was, I greatly appreciate it. This started happening to all of our computers in the office at the same time so I am assuming it was from an update, but unsure. If we cannot get this fixed its going to make for a really annoying tax season!

Thanks!

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7 replies

Meenakshi_Negi
Legend
October 12, 2016

Hi brinas57749219

We tried to replicate the issue on our end without any success.

Could you please share the exact steps of the workflow you do when you experience this issue.

Please let us know the dot version of Adobe application and OS you are working on.

It will be helpful if you can share any screenshot for the same.

Are you experiencing this issue with some particular documents?

Regards,

Meenakshi

brinas57749219
Participant
October 12, 2016

Hi Meenakshi,

I was so frustrated yesterday that I removed all adobe products off my computer and reinstalled. The new update solved my problem. I am now on version 15.020.20039

Meenakshi_Negi
Legend
October 12, 2016

Hi brinas57749219

I am glad that your issue is resolved.

Let us know if you need any help.

Regards,

Meenakshi