Clients unable to sign on iphone

Question

We are receiving complaints from clients who are unable to sign documents on their iphone. The document will not register or save their signatures/initials and the pages change without them scrolling. What is the problem or the solution

Adorobat · Answer

Hi markb74354616,I am sorry for the delay in response.Could you please let me know the version of Acrobat Reader installed on one of the iPhone where users are facing this issue?What is the version of iOS installed on the iPhone?Please visit this link which for the same:Acrobat Reader Help for iOS: FAQIs this happening with a specific pdf or with other pdfs as well?

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