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Adorobat
Community Manager
AdorobatCommunity Manager
Community Manager
August 25, 2016

Hi rinak44221584,,

Could you please let us know Mac version?

What is the version of Acrobat installed on your computer?

Also, please visit this link which discusses the same topic :

The Selected Color Format is not supported

https://helpx.adobe.com/acrobat/kb/known-issues-acrobat-xi-reader.html 

-scroll down the page to the bottom ,try to perform the steps given under Scanning section.

Thank You,

Shivam

A
ajhansen
Participant
October 27, 2016

I have the same issue.

I'm running MacOS X Sierrre 10.12

I have the issue in Acrobat with the following version information:

Architecture: x86_64

Build: 15.20.20039.203716

AGM: 4.30.66

CoolType: 5.14.5

JP2K: 1.2.2.37137

My printer is an Epson XP-860 with original Epson software installed.

Tried multiple setups, bonjour detection, AirPrint etc.

Adorobat
Community Manager
AdorobatCommunity Manager
Community Manager
October 29, 2016

Hi ajhansen

I have sent you a private message, please respond to that message.

Thank You!

Shivam

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