Participant

Question

Combining multiple Outlook e-mail produces error

Forum|Forum|9 years ago
October 19, 2016
1 reply
2092 views

I'm trying to create a single PDF, combining multiple Outlook 2016 e-mail on an Exchange server. The result is an error, "No PDF file was created because Adobe Acrobat DC encountered an unidentified error."

Process:

1. Launch Acrobat Pro DC.

2. Select Tools > Create PDF > Multiple Files > Combine Files.

3. At the Combine Files window, click Add Files... > Add Email.

4. The Add Email instructions window appears; Click OK.

5. Per instructions, I drag a couple of e-mail from my Inbox and drop then in the Combine Files window. (The e-mail icons display correctly in the Combine Files window.)

6. Click the Combine Files button.

The e-mail icons appear black with small error icons (Orange triangle with black exclamation point) and the error message appears.

Anyone have any suggestions?

Thanks.

Sean

This topic has been closed for replies.

P

prhmusic2

Inspiring

To do this, I right-click a folder in Outlook and select "Convert [Name_of_folder] to PDF"

S

SeanPDLAuthor

Participant

Dear prhmusic2,

I appreciate the input. However:

The example you gave appears to be from an earlier version of Outlook (i.e. pre-2016)
The "Convert...to Adobe PDF" is not an available option in our version of Outlook

SL

Mrraj

Adobe Employee

Hi SeanPDL,

Please do the following:

Check 'Adobe PDF" tab is present in your outlook tool bar or not. If not it means acrobat plugin is not enable in your outlook.To enable it, goto File(Outlook)->Option-> Add-in->Go
Check/select Acrobat "PDFmaker office Com Addin", then OK to exit.

After enabling Acrobat plugin, you can right-click on an folder in Outlook and select "Convert [Name_of_folder] to PDF.

Now try to combine the emails. If you still face some issue,restart outlook and try to combine. It should work.

Waiting for your response.

Thanks,

Mridula

mrraj

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