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K
kyleyb29811885
Participant
March 14, 2016
Question

Computer died and I swapped the hard drive to a new computer. Now when I open Acrobat 11 Standard I get a message about the serial number "is in use by the maximum allowed computers" How do I fix this.. URGENT

  • March 14, 2016
  • 1 reply
  • 408 views

Computer died and I swapped the hard drive to a new computer. Now when I open Acrobat 11 Standard I get a message about the serial number "is in use by the maximum allowed computers" How do I fix this.. URGENT

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1 reply

Y
YatharthS
Participating Frequently
March 14, 2016

Hi kyleyb29811885,

Please refer to this KB article :-"Activation limit reached" or "Sign-in failed error" with Adobe apps

Let me know if it works.

Regards,

Yatharth

K
kyleyb29811885Author
Participant
March 14, 2016

The computer is defective and I was not able to deactivate the product before It crashed. I don't not have any of the purchase info. All I have is the product serial number.

T
Test Screen Name
Legend
March 14, 2016

You need to contact Adobe. Use CHAT from the support page (be sure to answer questions accurately, or chat may not appear as an option). Acrobat X is out of support, but with luck they will still help with this.

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