crashes on windows 10

Question

I recently bought two new computers with high end i7 processors and purchased two licenses of Adobe Acrobat Pro DC.  First several files OCR'd without issue.  Now both will not process a complete file.  both crash unexpectedly every time (even test files).  I have uninstalled and reinstalled Acrobat Pro DC and this has not helped.  I did see in the windows log that a dll file is causing it to crash?  Any help would be greatly appreciated as I am way being on servicing client.  THANKS!

aunam · Answer

Hi Mark,We apologize for the issue you are facing. Please install the latest update available Help> Check for updates. It should resolve the issue. If not please share Crash logs (you can use https://cloud.acrobat.com/send for sharing logs).To create logs please follow these steps.Retry the scenario where Acrobat crashesDo not close the pop-up when Acrobat crashOpen Task managerRight click on “Acrobat.exe *32” process and select ‘Create Dump file’It will create a log file in temp folder. (Path will be displayed on pop-up comes when logs created). You can also check this underOpen Run process (Win+R)Type %temp%Logs file will be available here with name Acrobat.DMPFeel free to contact us if you need any further help.Thanks.

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