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Tophee
Participating Frequently
July 11, 2016
Question

Creating pdfs from chrome plugin no longer works

  • July 11, 2016
  • 2 replies
  • 1511 views

I have long been using the acrobat chrome plugin to turn webpages into pdfs. But now, when I try to "print" out a web page, it seems to print but never asks me where to safe it and then disappears. And there pdf is not saved anywhere.

You can see what I mean in this screencast.

Kindly advise how to fix this.

Christoph

This topic has been closed for replies.

2 replies

Known Participant
January 12, 2017

+1  Expanding on Christoph's explanation.

The chrome plugin:  create pdf & add to pdf is not working for me.

Printing to pdf is not a suitable alternative, because the webpage links are not

captured and there is no possibility to ADD to a PDF using the "print to pdf" option.
The "print" option often mangles web pages badly.  Introduces or loses text,

fails to capture image or YouTube frames.

Environment:  Win10, Chrome 55.0.2883.87, Acrobat extension 15.1.0.3

Note: on the same machine, Acrobat Create PDF 2.0 (Oct 2016) extension mostly works on  firefox 50.1.0

Are there any Adobe fixes or extensions available for chrome that work?

Chrome failure example:

- Gmail, select a message, choose "Print All" on the message

- Cancel that print dialog

- Use Chrome extension "Add to PDF"

- On firefox, I get the actual message content

- On chrome, I get a gmail Sign In / Create an Account page titled

  "Free Storage and Email from Google"

Extraordinarily frustrating after selecting 20 or more messages in Chrome

to capture and later discover I captured none of them;

then try to remember what messages I was trying to capture in the first place.

I have used Acrobat Pro every day for years.

Once circumvention to plugin capture failures, especially if JavaScript is involved,

is to do a browser "Save As full web page". and then use Acrobat to

"Add to PDF from a Web Page" and browse to the .html file saved by the browser.

Note: Trying to capture web pages from Acrobat often fails because of

site requirements to login or support cookies.  This fails in two situations:

- clicking a PDF link and selecting "Add to PDF"

- Selecting Tool "Add to PDF from Web Page"

I have tried nearly all of the PDF capture extensions out there

and all have limitations compared to the Adobe plugins.

TanviRastogi
Adobe Employee
Adobe Employee
January 12, 2017

Hi

Which Acrobat version are you using?

Please ensure you have all the latest updates installed for Acrobat.

Thanks

Tanvi

Known Participant
January 12, 2017

Acrobat XI Pro 11.0.18  ( Updated to 11.0.19 just now )

Acrobat Reader DC 15.023.20053

How do I stay aware of Acrobat updates?

Most software I use these days will nag me when an update is available when I launch or auto-update.

Launching the Updater directly from Acrobat will likely cause

a conflict for the updater, which necessitates a Windows ReBoot.

Can Adobe make that updater a little smarter to avoid that?

I manually terminated Acrobat when the Updater window changed to "Installing update..."

Install succeeded;  no reboot needed.

I used the Acrobat jive forum update email to test the plugin on Chrome.

Adobe Chrome extension remains at  15.1.0.3

gmail / print all / adobe / create pdf from web page

Does not display the email contents;  the PDF contains a  Google "Meet your new inbox" message.

Acrobat About shows Version 11.0.19

Adobe Employee
July 12, 2016

Hi Christoph

Please try the following steps:

1. Chrome -> Print -> Print using system dialog -> Select 'Adobe PDF' in list of printers -> Go to 'Preferences'

2. Verify the dropdown list for 'Adobe PDF Output Folder'. The option selected should be 'Prompt for Adobe PDF filename'.

3. Select Ok and retry your steps for printing to Adobe PDF.

Let us know the result.

Thanks

Arnab

Tophee
TopheeAuthor
Participating Frequently
July 12, 2016

Hi Arnab,

Thank you for your assistance. Unfortunately, I cannot follow your instructions because the option “Print using system dialogue” does not exist when I select “Adobe PDF” as printer. But I was able to verify the “'Prompt for Adobe PDF filename'” setting by going through “Printers and Devices” on the control panel. It was set correctly.

Christoph

Adobe Employee
July 13, 2016

Hi Christoph

Thanks for the quick response. Can you check if the webpage is being printed to pdf and getting saved to 'Documents' folder?

Also try and use the Acrobat plug-in in Chrome. Select the Acrobat icon in Chrome's plug-in toolbar and select  'Convert Webpages to PDF'.

Thanks

Arnab