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T
Tracey_at_Sable
Participant
January 11, 2016
Question

DC Acrobat won't install, keeps saying a previous version needs removing. Have uninstalled the previous version?!

  • January 11, 2016
  • 1 reply
  • 413 views

New to Creative Cloud. DC Acrobat won't install, keeps saying I need to uninstall previous acrobat. Was on Creative Suite previously and used the uninstall facility, then deleted those files. I can't locate any other hidden files, so am now at a loss and without any acrobat reader at all.

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1 reply

Meenakshi_Negi
Meenakshi_Negi
Legend
January 11, 2016

Hi Tracey at Sable

You can uninstall Creative Cloud using cleaner tool : Use the Adobe Creative Cloud Cleaner Tool to solve installation problems

Then reinstall it from this link : Download and install Adobe Creative Cloud apps

Let me know if you experience any issue.

Regards,

Meenakshi

T
Tracey_at_SableAuthor
Participant
January 21, 2016

Hi, sorry for the delay in responding to your advice. It's not actually CC I have the problem with. It's removing an older version of Acrobat from when I was on Creative Suite, not sure if it came with this or it was a stand alone Acrobat version. All instances of acrobat need to be removed before DC will load, but I have uninstalled Acrobat but it's still saying it's on my system.

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