de-activating from a stolen machine

Forum|Forum|10 years ago
February 15, 2016
1 reply
356 views

Hi,

I had Acrobat Pro 9 installed on a machine that was stolen.

I have re-installed on a new machine but get warnings telling me I need to de-activate from the old machine which clearly I don't have.

What can I do?

Thanks,

This topic has been closed for replies.

Correct answer YatharthS

Hi petem73028461 ,

As you do not have that machine with you any more so in that would request you to go to 'adobe.com/getsupport' , after signing in using your Adobe ID follow on screen instructions then click 'still need help contact us' to initiate a chat session.

You will be getting assistance from the representative in this concern.

Regards,

Yatharth

Y

YatharthSCorrect answer

Participating Frequently

Hi petem73028461 ,

As you do not have that machine with you any more so in that would request you to go to 'adobe.com/getsupport' , after signing in using your Adobe ID follow on screen instructions then click 'still need help contact us' to initiate a chat session.

You will be getting assistance from the representative in this concern.

Regards,

Yatharth

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