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A
Anonymous
January 16, 2016
Answered

Deactivate old installation of Acrobat 9 and install it on new machine

  • January 16, 2016
  • 2 replies
  • 1509 views

How do I reinstall Acrobat 9 on a new machine.  Hard drive on old machine crashed and I can't deactivate original install.

This topic has been closed for replies.
Correct answer Sheena Kaul

Hi,

Please Download Adobe Acrobat products | 9, 8

Install it and activate using the serial number.

Please refer to the help document below:

Find your serial number quickly

In case of the volume license product, please refer: Adobe Licensing Website | Serial numbers | Orders | Accounts

Regards,

Sheena

2 replies

loudant
loudant
Participant
December 27, 2016

I have the  same problem but I have the disk. I installed it on my new laptop but how do I deactivate a previous install on the old laptop that  crashed?

try67
Community Expert
try67Community Expert
Community Expert
December 27, 2016

You can't, but Adobe can do it for you. You'll need to contact them directly and ask they reset the activation counter for your serial-number.

S
shanemc6713140630
Participant
December 27, 2016

... and the only way that will work is if you call the 1 (800) 833-6687 and absolutely bitch them out for not providing any other way to deactivate.

Sheena Kaul
Sheena KaulCorrect answer
Legend
January 18, 2016

Hi,

Please Download Adobe Acrobat products | 9, 8

Install it and activate using the serial number.

Please refer to the help document below:

Find your serial number quickly

In case of the volume license product, please refer: Adobe Licensing Website | Serial numbers | Orders | Accounts

Regards,

Sheena

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