A

Anonymous

Answered

Deactivate old installation of Acrobat 9 and install it on new machine

12 replies
1531 views
Translate

How do I reinstall Acrobat 9 on a new machine. Hard drive on old machine crashed and I can't deactivate original install.

This topic is closed to new replies. Start a new post to keep the conversation going.

Sheena KaulCorrect answer

Legend

Hi,

Please Download Adobe Acrobat products | 9, 8

Install it and activate using the serial number.

Please refer to the help document below:

Find your serial number quickly

In case of the volume license product, please refer: Adobe Licensing Website | Serial numbers | Orders | Accounts

Regards,

Sheena

loudant

Participant

I have the same problem but I have the disk. I installed it on my new laptop but how do I deactivate a previous install on the old laptop that crashed?

Translate

try67

Community Expert

You can't, but Adobe can do it for you. You'll need to contact them directly and ask they reset the activation counter for your serial-number.

Translate

S

shanemc6713140630

Participant

... and the only way that will work is if you call the 1 (800) 833-6687 and absolutely bitch them out for not providing any other way to deactivate.

Translate

Sheena KaulCorrect answer

Legend

Hi,

Please Download Adobe Acrobat products | 9, 8

Install it and activate using the serial number.

Please refer to the help document below:

Find your serial number quickly

In case of the volume license product, please refer: Adobe Licensing Website | Serial numbers | Orders | Accounts

Regards,

Sheena

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.