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Participant
May 11, 2016
Answered

Deactivation on old computer / Registration on new computer

  • May 11, 2016
  • 1 reply
  • 514 views

I have installed acrobat pro XI on a new computer following deactivating my serial number on a previous computer.

Acrobat is now informing me that the program is registered on two computers, even though I deactivated it on the previous one.

I no longer have access to the previous computer.

Is there a way the serial numbers can be deactivated from all machines in order to enable me to register it on my new computer?

Look forward to your responses.

This topic has been closed for replies.
Correct answer Meenakshi_Negi

Hi JAGDownton

You need to Contact Customer Care​. Sign on with your user ID and select your product from the list provided.

Then select chat or phone option under "Still need help? Contact us".

Regards,

Meenakshi

1 reply

Meenakshi_Negi
Meenakshi_NegiCorrect answer
Legend
May 11, 2016

Hi JAGDownton

You need to Contact Customer Care​. Sign on with your user ID and select your product from the list provided.

Then select chat or phone option under "Still need help? Contact us".

Regards,

Meenakshi