Oh, and Ralph,
The bombing of the repair installation sounds as if it is because you don't have sufficient resources on the machine to run the Adobe installation again (to "Repair").
1.) Make sure you're logged in as an Administrator, preferably the same Administrator account that originally installed Adobe.
2.) Close any programs you have open (including your browser).
3.) Disable and unload from memory any anti-virus, anti-malware, anti-spyware, program. Also disable any firewall temporarily.
4.) Every possible icon in the bottom right near the time that can be disabled, turned off, exited, should be.
5.) If you have any programs that continually upload such as iCloud, OneDrive, Carbonite, iBackup, or similar, pause or disable them.
It sounds as if you don't have enough working memory (RAM) available to do the Adobe install. If you disable anything and everything you can, you should be able to do the install. (You can also run MSConfig at the "run" line and reboot with EVERYTHING disabled, then run the Adobe Repair, then run MSConfig again to re-enable everything.)
If you STILL can't run the repair, I'd suggest download an Adobe install msi or exe that matches your version number. It may be that the CD or executable that you are attempting to install from is now OLDER than the version that is on your computer, due to automated updates. If that's the case, you can't repair a newer version of software with an older set of installation files.
I hope you are able to figure out what you need. Btw, I first tried UNINSTALLING Adobe thinking that would automatically deactivate it, but it did not. I had to reinstall it, then figure out how to deactivate it before I was able successfully to move the license to another computer.
Good luck.
Maria
(Tech Consultant to the legal industry on Los Angeles' Westside for 28 years)
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