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J
jamesf14440171
Participant
October 27, 2016
Question

Delegate signature error

  • October 27, 2016
  • 1 reply
  • 704 views

Every time we try to delegate the signature we get the following error.

Sorry, we were not able to process your request.

Please try again later.

If this error persists, please contact support.

Error Code: 161027084719035.ord-prod-app1

This topic has been closed for replies.

1 reply

T
Tariq Dar
Legend
October 30, 2016

Hi  james14440171,

How was the signature placed? Deleting the signature is violating the document's authenticity unless you were the signee delete digital signature (Sign and Send PDFs)

Would you please elaborate your workflow/process? Also, would you be able to share the document with us? If yes, you may you Dropbox, Google Drive or Adobe Send to share the document.

Regards,
Tariq Dar.

J
jamesf14440171Author
Participant
October 31, 2016

Tariq

I dont think I have explained myself as well as I should have. When the signatory receives the email from me requesting signature they get two options to fill in the form or delegate the signature - i.e send on to someone else. When they click the delegate signature link in the adobe email they are taken tot he adobe system to enter a new email address and a comment for the next person. When this email and comment is submitted the error occurs on the adobe website.

    J
    jamesf14440171Author
    Participant
    October 31, 2016

    Tariq it is delegate not delete!

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