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a_gs15303023
a_gs15303023
Participant
May 28, 2016
Answered

document will not accept signature error message says cannot be signed

  • May 28, 2016
  • 3 replies
  • 1078 views

I have set up a digital signature but when applied to a document it sends it to 'save' and I receive an error message saying document cannot be signed.

I have tried cancelling the signature and re conforming it but this still doesn't work. Suggestions please?

A G Smith

This topic has been closed for replies.
Correct answer Test Screen Name

Signing must save. Are you cancelling that?

3 replies

a_gs15303023
a_gs15303023Author
Participant
May 30, 2016

Many thanks for that, very helpful.

AGS

T
Test Screen NameCorrect answer
Legend
May 30, 2016

Signing must save. Are you cancelling that?

    Y
    YatharthS
    Participating Frequently
    May 29, 2016

    Hi ,

    Please provide the exact dot version of the software & OS installed at your system .Also check whether is there any update available for the software after going through "help > check for updates "

    Follow this thread to reset the preferences for the Acrobat software :- How to reset Preference settings in Acrobat.

    Is this happening with all the documents or with this certain one.

    Also would request you  to check with different document by recreating the signatures to replicate the issue .

    Regards,

    Yatharth

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