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3 replies

ColWriter
ColWriter
Participating Frequently
August 20, 2016

As mentioned - I have this problem also.

This:

Please disable the Antivirus/Firewall installed on your computer & then launch Acrobat DC.

Also repair Acrobat DC, navigate to Control Panel -> Programs & Features -> right click on Acrobat DC -> Change -> Repair.

DOES NOT WORK ATT ALL.

This problem runs now since March - Is there no Adobe person who can solve this irritating problem or is it (as said) a real security issue.

ColWriter
ColWriter
Participating Frequently
August 22, 2016

There is something going on at Twitter @AdobeDocCloud

ColWriter
ColWriter
Participating Frequently
August 24, 2016

Till now on Twitter- no solution from Adobe. Only the standard questions.

Still curious about the "security" aspect. Google is full of it.

I found logtransport2.exe in C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat and have renamed it.

Till now no message "This application was unable to start properly" anymore.

Remarkable - I had the same problem in March 2011  (from an old log) Then I have simply deleted it without any problem.

B
Adobe Employee
binnysach
Adobe Employee
May 19, 2016

Thanks for reporting the issue. We are looking into it.

Y
YatharthS
Participating Frequently
March 9, 2016

Hi kimr4703453,

Please provide the exact dot version of the software & OS installed at your system .Also check whether is there any update available for the software after going through "help > check for updates "

Please disable the Antivirus/Firewall installed on your computer & then launch Acrobat DC.

Also repair Acrobat DC, navigate to Control Panel -> Programs & Features -> right click on Acrobat DC -> Change -> Repair.

Regards,
Yatharth

EileenPalsson
EileenPalsson
Inspiring
May 16, 2016

I have this problem, as well.

I have Adobe Acrobat Pro DC version 2015.006.30172. When I run the updater it says no updates are available.

I am running 64-bit Windows 7.

I have five different versions of LogTransport2.exe in various locations on my C drive.

I don't understand the instruction "Please disable the Antivirus/Firewall installed on your computer & then launch Acrobat DC." Are you saying we should disable our antivirus/firewall software every time we launch Adobe DC?

I see this same question (unanswered) on other threads and it would be really nice to get a solution from Adobe. Thanks!

H
honorag94062915
Participant
July 7, 2016

Thank you Eileen. You summed up my problem exactly. Very irritating and happens every time I shut down my computer. Would be great to find solution from Adobe as I don't trust other suggestions that involve downloads from unfamiliar sources/websites

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