A

Anonymous

Question

Encountering problem comparing documents using Acrobat 11 pro

Forum|Forum|10 years ago
February 8, 2016
7 replies
1214 views

Hello everyone,

I am having a problem comparing documents using Acrobat 11 pro. The program is showing there are differences between the documents as it should however, the program is also showing that there is a difference between text in the documents when there is no difference. To test this i made a new document and only changed a few numbers in the document meanwhile it was showing alot of text as being different. The highlight displayed that it was using a different font however it is the exact same document thus using the same font.

Any ideas what this could possibly be?

This topic has been closed for replies.

A

adeep93

Adobe Employee

Hi,

Greetings! I am sorry to hear that you are facing issues with compare feature. Please try out the files in our improved Compare functionality in the latest version of Acrobat DC Pro. Reach out to us in case, you face any issues. You may also log a Bug Report or make a Feature Request at: Adobe Acrobat - Feature Request/Bug Report Form

Also, we have significantly improved Compare functionality in our new release of Adobe Acrobat DC.

Please update to the latest version to give it a try. The new Compare Files Tool offers a Side-by-Side view which provides a better experience in identifying differences and a modern UI.

Latest version for Adobe Acrobat DC build number: 2015.020.20039 (Continuous).

For more info about the new Compare tool, visit: https://helpx.adobe.com/acrobat/using/compare-documents.html as well.

If you are still on Acrobat X or XI, you can check out our trial version at: https://acrobat.adobe.com/in/en/free-trial-download.html

Thanks,

Adobe Acrobat DC Team.

Y

YatharthS

Participating Frequently

Hi,

Please refer to this KB article :- https://helpx.adobe.com/acrobat/using/compare-documents.html

Regards,

Yatharth

Y

YatharthS

Participating Frequently

Hi,

Try to recreate the document & then check whether it works then.

Regards,

Yatharth

A

Anonymous

Hello,

I have tried recreating the document and also tried testing it on another computer with the software installed. It seems to be the same result. Could it be a setting within Acrobat that i am overlooking?

Regards,

Vincent

Y

YatharthS

Participating Frequently

Hi vincentk11420577,

Please provide the exact dot version of the software & OS installed at your system .Also check whether is there any update available for the software after going through "help > check for updates "

Follow this thread to reset the preferences for the Acrobat software :- https://forums.adobe.com/thread/1595848

would like to know using which applications the document was created,check whether same thing is happening with other documents as well.

Regards,

Yatharth

A

Anonymous

Acrobat is installed on Windows 7 Enterprise SP1 (for system specs Dell OptiPlex 3020. There are currently no new updates for Acrobat. The application used for creating the document is MS Word, using a different one results in the same problem occuring. The .Net framework versino is 4.0.30319. Resetting the preferences did not help either.

Regards,

Vincent

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