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Inspiring
March 21, 2016
Answered

Epson WF-7520 Doesn't Print to Tray 2 After El Capitan Clean Install?

  • March 21, 2016
  • 1 reply
  • 599 views

I'm not sure what happened, but every since I performed a clean install of El Capitan, my Epson WF-7520 no longer works properly. The ONLY way it prints to the 13 x 19 tray (tray 2) is when I remove it and place it in the top slot (slot 1). In addition, all of my photo quality controls are now missing, so high-quality prints are no longer possible. I tried removing and reinstalling the driver, but that had no effect.

For what it's worth, I'm printing using Adobe Acrobat DC from the Creative Cloud suite of products. I'm not sure if this is an Apple, Epson, or Adobe issue. Does anyone know what may be wrong?

This topic has been closed for replies.
Correct answer Meenakshi_Negi

Hi KELLY CROSSLEY,

Please let us know the dot version of Acrobat application installed on your system.

Are you able to print file from other application?

Refer the troubleshooting steps provided in this KB doc: Troubleshoot PDF printing in Adobe Acrobat and Reader

Check if this resolves the issue.

Regards,

Meenakshi

1 reply

Meenakshi_Negi
Meenakshi_NegiCorrect answer
Legend
April 4, 2016

Hi KELLY CROSSLEY,

Please let us know the dot version of Acrobat application installed on your system.

Are you able to print file from other application?

Refer the troubleshooting steps provided in this KB doc: Troubleshoot PDF printing in Adobe Acrobat and Reader

Check if this resolves the issue.

Regards,

Meenakshi