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Adorobat
Participating Frequently
August 25, 2016

Hi ,

Try to install updates manually.

Please visit this link to download update for Adobe Acrobat XI : Adobe - Acrobat : For Macintosh : Adobe Acrobat 11.0.17 Pro update - All languages

Let us know about the results.

Thank You,

Shivam

davidn58110454
Participant
August 26, 2016

Hi Shivam, still cannot install and there is an error message:

David Ngui

Adorobat
Participating Frequently
August 26, 2016

HI davidn58110454

Try to perform following steps :

1- Enable the root user and then try to install update, visit this link on how to enable root user in Mac OS : Enabling and using the "root" user in OS X - Apple Support 

2- If step 1 doesn't work - try to reinstall Acrobat.

Let us know about the results.

Thank You,

Shivam