gabrieleb6052462

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Error: Acrotray has stopped working

Forum|Forum|9 years ago
September 7, 2016
1 reply
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I keep getting Acro Tray has stopped working. I just installed on windows 10 so is this a known issue with Windows 10?

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Correct answer Meenakshi_Negi

Hi gabrieleb6052462

Could you please let us know the Adobe application you using.

Did you try uninstalling and re-installing the application?

If not, try Acrobat cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs to remove Adobe application and restart the system.

Then re-install application from the link provided here:

For Reader- Adobe - Adobe Acrobat Reader DC Distribution
For Acrobat - Download Pro or Standard versions of Acrobat DC, XI, or X

Also refer this KB doc : Error: "Licensing has stopped working" | Windows

Let us know if you still experience the issue.

Regards,

Meenakshi

Meenakshi_NegiCorrect answer

Legend

Hi gabrieleb6052462

Could you please let us know the Adobe application you using.

Did you try uninstalling and re-installing the application?

If not, try Acrobat cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs to remove Adobe application and restart the system.

Then re-install application from the link provided here:

For Reader- Adobe - Adobe Acrobat Reader DC Distribution
For Acrobat - Download Pro or Standard versions of Acrobat DC, XI, or X

Also refer this KB doc : Error: "Licensing has stopped working" | Windows

Let us know if you still experience the issue.

Regards,

Meenakshi