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Jettplane
Participant
October 18, 2016
Answered

Error Files filling up c:\Windows\Temp Acrobat Pro XI

  • October 18, 2016
  • 3 replies
  • 786 views

We have installed Acrobat XI Pro in a virtualized desktop.We had no problems activitating our license. The program works properly, and to Evermap plugins are working. However, the following is being written constantly to a text file in C:\Windows\Temp on the C: drive every few seconds, eating half a gig of space per day. This does not happen on our real desktops.

10/14/16 14:55:44:262 | [DEBUG] |  |  |  | PCDService |  |  | 1948 | Failed to retrieve keys from hive [GoCartResurfacingData] from cache db : 7

The files are in the format adobegc <date> <time>.

Where is the hive, or this go cart that some kid is driving on our computer? I can imagine this might be a permissions issue, or that perhaps because of our virtualization the program is looking in the wrong place for the keys.

Jett Hanna

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Correct answer Jettplane

We resolved the problem by giving the user explicit rights to c:\Program Files (x86)\Adobe. While he had them as admin, he needed them as a user as well. A 1kb file is generated when the program is used, but we can live with that.

3 replies

JettplaneAuthorCorrect answer
Participant
October 20, 2016

We resolved the problem by giving the user explicit rights to c:\Program Files (x86)\Adobe. While he had them as admin, he needed them as a user as well. A 1kb file is generated when the program is used, but we can live with that.

Bani Verma
Bani Verma
Legend
October 18, 2016

Moving to Installing, Updating, & Subscribing to Acrobat​

JettplaneAuthor
Participant
October 18, 2016

Thanks-

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