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Participant
January 29, 2016
Question

Error message Adobe Acrobat 9 Standard. You cannot use this product at this time. You must repair the problem by uninstalling and reinstalling this product

  • January 29, 2016
  • 1 reply
  • 499 views

Can anyone help with this error message???

You Cannot use this product at this time. You must repair the problem by uninstalling and reinstalling this product or contacting your IT administrator or Adobe customer support for help.

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1 reply

kglad
Community Expert
Community Expert
January 29, 2016

uninstall, clean (if win) Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs, restart your computer and reinstall.

awrprod4Author
Participant
January 29, 2016

This did not work. I still received the same error message. Any other suggestions?

kglad
Community Expert
Community Expert
January 29, 2016

were there any problems during cleaning or reinstallation?