error message - Failed - Insufficient permissions

Hi barbarap84746161 ,

Please share the exact error message you are getting while installing the program.

If you are on windows OS, please refer to this article : "Error 1321: The Installer has insufficient privileges...." or "Error 1309: Error attempting to open..." when you instal…

If you are on MAC ,please try this :- Do you have any Adobe application installed on your system,if yes please check the permissions for the folder at ~/Library/Application Support/Adobe (Where ~ indicates your user directory).

Select the Adobe folder, right-click and choose "Get Info" from the menu, expand the Sharing and Permissions tab at the bottom of the window and check that your user account has Read & Write Permissions.Then try to install the application .

Let me know how if goes.

Regards,

Yatharth