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Adorobat
AdorobatCorrect answer
Participating Frequently
September 2, 2016

Hi das58900858 ,

I am not able to see any attachment in your reply. I have sent you a private message, please respond to that message.

Please do not post your personal information in the forums.

Thank You,

Shivam


Hi das58900858  ,

I have received your message and would suggest you to perform followings steps.

1 -Uninstall Acrobat from your computer using Cleaner tool found here: Use the Creative Cloud Cleaner Tool to solve installation problems, visit this link on how to remove a subset of application in CS4: Uninstall Adobe Creative Suite 4 and point products (Mac OS X).

2- Restart your Mac.

3- Reinstall Acrobat from here: Download Adobe Creative Suite 4 (CS4) products

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Adorobat
Adorobat
Participating Frequently
August 24, 2016

Hi das58900858 ,

Could you please let us know what version of Acrobat installed on the computer-X/XI/DC?

What Operating System do you have-Windows/Mac?

Are you getting any error message when trying to launch Acrobat?

Thank You,

Shivam

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das58900858Author
Participant
August 24, 2016

I have CS4 Acrobat Pro

I have an OS X El Capitan

version 10.11.6

my error message was something about needing to fix or repair PDF Printer

and PDF reader in Safari. And whether I select those items to be repair or

not, Acrobat does not launch. the image sits on the doc with a indicator

showing that it is open but nothing happens after that...And I can't shut

down the computer as Adobe is open and needs to close but it won't close.

And when I force close, Adobe Acrobat opens automatically....

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[personal information removed by moderator]

On Wed, Aug 24, 2016 at 12:31 AM, Shivam Sharma <forums_noreply@adobe.com>

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Adorobat
Adorobat
Participating Frequently
August 26, 2016

Hi das58900858  ,

Could you let us know the dot version of Acrobat Pro installed on your computer?

Launch Acrobat>then click on Help menu>click About Adobe Acrobat Pro.

Thank You,

Shivam

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