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charles holster
Participant
April 20, 2016
Question

Error message: "Unable to delete because the document is open in another program"." (even though it is NOT open in another program).

  • April 20, 2016
  • 1 reply
  • 250 views

I have Acrobat XI Standard. My O/S is Windows 10, which I upgraded to from Windows 7 about 6 months ago. I recently have been unable  to delete documents that I scanned into PDF format. I keep getting the message "Unable to delete because the document is open in another program" even though the document is NOT open in another program.  

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1 reply

Y
YatharthS
Participating Frequently
April 20, 2016

Hi ,

Please check whether is there any update available for the software after going through "help > check for updates "

Follow this thread to reset the preferences for the Acrobat software :- How to reset Preference settings in Acrobat.

Please check the preview pane should be disable in windows explorer .

Also the if the file is on network drive then move it to the local drive & then  check .

Please check after repairing the program as well .

Regards,

Yatharth

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