Error when converting PDF to Microsoft Word format using Acrobat XI

Question

I successfully saved a PDF to Microsoft Word format using Acrobat XI (Mac). When I tried to do it again, I received an error message telling me the file could not be saved because it was in use. I changed file names, shut down Acrobat and Word. I even restarted. No luck. I still got the error. Anyone know how to fix?

girijaAgarwal · Answer

Hi Michael,Please let us know if the issue is resolved now.If not, you can follow the instructions on page https://acrobat.adobe.com/in/en/free-trial-download.html to install and use the 30 day trial version of Acrobat DC. If you are already upgraded to the Acrobat DC, go to ‘Help’ menu and click on “Check for Updates…”. Revert to this thread if this does not help.Regards,Girija

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