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J
jhm
Participant
August 30, 2016
Question

Error while interacting with scanner the selected scanner was not found

  • August 30, 2016
  • 2 replies
  • 7072 views

I have Acrobate ver 9 pro and now when I try to scan to PDF, the software can no longer find my scanner. I have tried to reinstall the scanner, but that did not fix the problem. The scanner software that cam with my scanner does not have a problem finding the scanner. Any ideas

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2 replies

N
NTConnections
Participant
February 28, 2018

I went to Document's tab selected custom scan and it allowed my the option to change the scanner and select the correct on as by default it was not recognizing the connected scanner. Hope this helps

    J
    Jean Paul5E7C
    Participant
    August 26, 2021

    Thanks for your help. I had the same issue and with your steps, I could solve the problem. 

    1) Open Adobe Acrobat

    2) File --> Create --> PDF from Scanner --> Custom Scan

     

    3) Select the correct scanner and click scan. 

    4) Scan a file.

    5) your default scanner is changed to the new selected scanner. 

     

      Adorobat
      Community Manager
      AdorobatCommunity Manager
      Community Manager
      September 2, 2016

      Hi,

      Could you please let us know the Operating System installed on your computer?

      What is the dot version of Acrobat installed on your computer?

      Do you see any error message when trying to scan to PDF?

      Check if there is an update available for Acrobat, launch Acrobat>click on Help menu> then click Check for Updates.

      Also , try to perform the steps given here: Troubleshooting tips for scanner issues when using Acrobat and here Acrobat cannot find printer/scanner

      Let us know if it worked.

      Thank You,

      Shivam

      J
      jhmAuthor
      Participant
      September 5, 2016

      Operating System: Window 7 Home Premium Service Pack 1

      Adobe Acrobat: Version 9.5.5

      Error Message: "Error while interacting with scanner: the selected scanner was not found"

      I have checked for updates and none were found. Ran the "Repair Acrobat Installation" under the help menu. Also, deleted all of the temp files.

      Adorobat
      Community Manager
      AdorobatCommunity Manager
      Community Manager
      September 6, 2016

      Hi ,

      I would like to mention that Acrobat 9 is not compatible with Windows 7, please visit this link for more information: Adobe Acrobat system requirements.

      However, you can visit the following links which discusses the same issue:

      "Error while interacting with the scanner: the selected scanner was not found." Called brother and my MFC 7360N works fi…

      Selected Scanner Was Not Found

      "Selected scanner was not found"

      Thank You,

      Shivam

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