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A
Anonymous
January 28, 2016
Question

every time i try to install DC Pro for mac i get 50% through and it says error contact support. i have done this 4 times with the same error every time

  • January 28, 2016
  • 2 replies
  • 421 views

every time i try to install DC Pro for mac i get 50% through and it says error contact support. i have done this 4 times with the same error every time

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2 replies

C
Adobe Employee
Chirag Chawla8
Adobe Employee
January 28, 2016

Hi steve ,

Please try removing all the left over files from these locations in the link and try installing again .

refer to this link : https://helpx.adobe.com/x-productkb/global/delete-previously-installed-application-files.html

Let us know if you still need help

Regards,

Chirag

puneeta23771395
puneeta23771395
Participating Frequently
January 29, 2016

Hi Steve,

You cannot install Adobe products on a volume that uses a case-sensitive file system, such as HSFX (HFS+) or UFS. This limitation applies to both the startup drive as well as the drive onto which the software is installed.The solution to this problem is you need to Install the product onto an HFS+ or HFSJ non-case-sensitive drive. Please refer to https://helpx.adobe.com/creative-suite/kb/error-case-sensitive-drives-supported.html


puneeta23771395
puneeta23771395
Participating Frequently
January 28, 2016

Hi,

Please try to download Acrobat pro dc from following link and install it Download Adobe Acrobat products | Standard, Pro | DC, XI, X

A
Anonymous
January 28, 2016

Error Again

this is the error i am getting

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